Different Areas Of SharePoint End User Support Services

SharePoint end-user support services cover all versions and platforms of SharePoint, including on-premises, online, and hybrid deployments. There are so many Sharepoint service providers that help business users at all levels of the organization, from retail stores to C-level executives. They have experience across a wide range of industries and have provided professional-level SharePoint services for several years. 

Managed End-User Support Services For SharePoint:

End-user SharePoint support services help companies resolve issues as soon as possible and efficiently. They have expert resources that help in avoiding negative business and productivity impacts due to incomplete or incorrect resolution of issues, as well as unnecessary delays in resolving end-user SharePoint issues. The managed end-user support services include:

  • Service Level Agreement (SLA)
  • Web-based ticket delivery and issue tracking
  • Live phone support
  • Email support
  • Support for a live chat on Skype for
  • Business and other web sharing tools
  • First-line SharePoint support for business end-users
  • Monthly reporting and more.

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End-User Support Coverage Area:

Collaborating on documents, working with image transfers, adding columns to lists, creating custom list views… these are just a few examples of what End User Support includes. Below are more examples of the areas we cover:

  • SharePoint site
  • Document lists and libraries
  • Microsoft Team
  • Search SharePoint
  • Permissions and Security
  • Information architecture
  • Shop taxonomies and terms
  • Document and file management
  • Collaboration

Helpdesk And Internal Support:

Many companies use our support services to expand their existing help desk and in-house support team to escalate issues, deal with overcrowding, and replenish in the event of a downsizing, such as a vacation or staff change. You can also hire your SharePoint help desk and they will be responsible for meeting all your SharePoint support requirements

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